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All about your PIN
What is a PIN
A pin is a 4-6 digit code you set to secure your wallet. You’ve set this at the moment you create the wallet. Your personal pin is required to perform any kind of transaction on your wallet. _At any time you can change your pin, here. If you've lost access to your pin, please contact support.
I forgot my PIN
Our security team can provide a recovery pin. To receive one, please explicitly ask for a recovery pin in the support chat and our support team will keep you updated. A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team. After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However it is strongly advised to change it to one of your own choosing. You PIN can then be changed per the fol
Max PIN exceeded
To protect our users, there is a maximum amount a wrong pin can be entered before it gets locked. To unlock your pin please contact support, they will create a request for the security to unlock it. Unlocking of a pin can take up to 24hrs.