• What is a PIN

  A pin is a 4-6 digit code you set to secure your wallet. You’ve set this at the moment you create the wallet. Your personal pin is required to perform any kind of transaction on your wallet. At any time you can change your pin (see this guide) If you've lost access to your pin or forgot it, pleasFew readers

• I forgot my PIN

  Our security team can provide a recovery pin so you can manage your wallet again. To receive one, please explicitly ask for a recovery pin in the support chat and our support team will keep you updated. A recovery pin can take up to 48 hours since this is a manual process and this request is forwarded to our security team. After you've received the recovery PIN, you can use it for any transaction that requires a PIN. However, it is strongly advised to change it to one of your own choosingFew readers

• Max PIN exceeded

  To protect our users, there is a maximum number of times a wrong pin can be entered before your account gets locked. If you have forgotten your PIN then please see this guide If you still remember your PIN but you just entered a wrong one too many times then explicitely ask us "Please reset my account so I can try entering my PIN again". A reset can take up to 48 hours.Few readers